We are trying to hit MYOB API to create an Order but receiving 500 response code. This issue is intermittent and our company file is 2019.1.22.366

Is anyone else facing the same order on this version?

Also can someone tell me If we can downgrade the company file back to 2018?

Appreciate your help on this.

I have been getting the above error for a few days now each time I login?  Not sure how to fix it?

Hi,

i am new to MYOB need assistance.

our users are unable to access a company file for one of our branches and error message "Unable to connect to the online confirmation server". 

similare file on the same server for the other branch is accessible by the users.

 MYOB version premiem v19 we are currently using.

We have had AccountRight Server running for a little while now and when choosing to upgrade, we have kept previous versions.  On our Server in the 'Services' section, we have MYOB Account Right Server 2018.2, 2018.4 and the current 2019.1 Services running.

Is it best practice to leave all running or set previous versions to 'disabled' and only enable them if requiring to launch a previous version of MYOB?

Good afternoon.

I have rung MYOB and they have advised to post here.  I am installing

 onto my desktops and work and i would like to also install Accountright 2019.1 server edition but the MSI installer as i am depoing from GPO.  So server edition but in MSI not in exe.

MYOB advised that there is such a installer and I would like to know where i can get it from.

The MYOB DB are going online. So not after the  

My client has signed the change of details form.

Does the original signed copy need to be posted to MYOB?

Hello,

Following the recent upgrade to Accountright we have been getting kicked out the program non stop. I decided to make some changes as per some myob suggestions I found regarding the error. 

As we run on a server based setup, I only made the changes to the server (as per the instructions) and now the 2nd computer can't connect.  I am getting the following error on the 2nd computer:

"The connection to the server has been lost. Please check that the server is on and is connected to the network"

The server seems to be working perfectly and haven't been kicked out in 3 days. 

Have you got any suggestions on how I can regain access on the 2nd computer?

Hi All,

We have just moved from Classic AR v19.12 to AR online 2019.1. My query is now that we are "in the cloud" do we need to worry about how big the data file is?

What is the general idea at year end. Do you roll over your data file and keep it somewhere off site and just carry on using the same file as it gets bigger and bigger? I'm new to the "Cloud" concept so don't have a very good understanding yet, so if some one could give me some guidance that would be great.

Many thanks in advance.

Wendy

Hi,

I am a MYOB Administrator. I need to change myself to the Owner however the current registered Owner has left the company.

Please can you tell me the easiest way to do this.

Many thanks

I am using AR Enterprise v19.5 with MYOAU1001 ODBC.

I'm using a .bat file to run a PHP/MySql script that creates new customers and sales from a website database with other users logged into the MYO file.

This process works and runs successfully in both WIN7 and WIN10.

UNTIL.... printing the sales invoices from Print/Email Invoices.

If the invoices are printed, the ODBC can no access the .MYO file to create customers and sales.

The only way to enable the PHP/MYSQL script to successfully run again, is for all users to close the MYO file and and then log back in.

If the invoices are NOT printed - the script can be successfully run any amount of times.

Does anyone have any ideas why printing invoices could/would affect the ability of the ODBC driver to access the file?

CLI: [TID: 1DDC]  rdacstmt.c.99 rda_cliAllocStmt: connection is not opened

Hey MYOB Server

Sorry its not time for your afternoon nap.

Please wke up as I am trying to get som work done.

2019-04-16 13:48:48.1808,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,12,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/CacheRefreshService/GetCompositeObject/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2019-04-16 13:49:32.6009,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,1,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/PresentationSalesReportsService/GetAgeingDetail/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2019-04-16 13:49:57.1691,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,1,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/PresentationSalesReportsService/GetAgeingDetail/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2019-04-16 14:49:07.6626,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,32,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/CacheRefreshService/GetCompositeObject/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2019-04-16 14:51:07.6736,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,7,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/CacheRefreshService/GetCompositeObject/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2019-04-16 14:53:01.6591,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,1,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/SaleContainerService/GetCompositeObjectNewSaleOrderContainer/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2019-04-16 14:53:07.6750,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,28,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/CacheRefreshService/GetCompositeObject/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2019-04-16 14:53:25.9353,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,1,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/SaleContainerService/GetCompositeObjectNewSaleOrderContainer/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2019-04-16 14:53:51.1930,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,1,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/SaleContainerService/GetCompositeObjectNewSaleOrderContainer/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2019-04-16 14:55:07.6904,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,11,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/CacheRefreshService/GetCompositeObject/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2019-04-16 14:55:57.2859,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,1,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/SaleContainerService/GetCompositeObjectNewSaleOrderContainer/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2019-04-16 14:57:07.6913,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,45,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/CacheRefreshService/GetCompositeObject/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2019-04-16 14:57:46.5006,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,1,This error should be handled: There was no endpoint listening at https://o-seau-huxley-2.ar-services.myob.com/ARL/2019.1/Gateway/SaleContainerService/GetCompositeObjectNewSaleOrderContainer/AU/Premier/Full/fbb2048e-1bef-40e9-9bd1-198cc86c4550/GatewayServiceOAuth.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

2019-04-16 14:59:07.6908,MYOB.Huxley.Utilities.IdamClient+<>c,Error,12, : System.NotImplementedException: The method or operation is not implemented.
at Myob.IdentityModel.Clients.LiveDirectory.AuthenticationContext.RunAsyncTask[T](Task`1 task)
at Myob.IdentityModel.Clients.LiveDirectory.AuthenticationContext.AcquireTokenSilent(String clientId, String[] resource)
at MYOB.Huxley.Utilities.IdamClient.GetTokenInfo()
2019-04-16 14:59:07.6948,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,12,This error should be handled: The method or operation is not implemented.

Hi  

This is a Joke. You guys need to get your act together and provide a reliable server for your customer.

Do you have an ETA ?

What is the issue this time ?  

Regards

Andrew

It appears with the latest upgrade (2019.1.22.366) you can no longer use Ctrl Tab to move between screens. Each time I click on sales (or any button) a new dialog box opens and I can not do anything else in MYOB until I close that dialog box.

Is there soemthing I can change in settings or it is soemthing that is a new with the upgrade, which is hugely inconvenient? 

Hi, 

I have a client who is having an issue with her bank reconciliation immediately going to a negative and saying it is out of balance when she process although everything balances and looks perfect before she presses ok.

I have tried to get her to add us an advisor so we can get in and try to determine the issue however she says there is no option to add an advisor in the Setup>User Access screen.

She is currently using Myob AccountRight Basics Live - no Anc - 2017 version 2017.2

Can you advise how to add our practice please.

Since installing the update 2019.1 when printing reconciliation reports the account # is missing.

This was fine on 2018.4.

I can't find anywhere to change anything for this to print on the report.

Hi

We just upgraded to MYOB AccountRight Plus AU 2019.1.0. When we try to process the payroll we now get the error below.

The diagnostics gives the details below. Please how do we resolve this?

2019-04-16 14:46:03.0884,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Error,1,Unhandled error. : System.ServiceModel.CommunicationException: An error occurred while receiving the HTTP response to http://localhost:56668/GatewayService.svc. This could be due to the service endpoint binding not using the HTTP protocol. This could also be due to an HTTP request context being aborted by the server (possibly due to the service shutting down). See server logs for more details. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host

   at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)

   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)

   --- End of inner exception stack trace ---

   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)

   at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)

   at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)

   --- End of inner exception stack trace ---

   at System.Net.HttpWebRequest.GetResponse()

   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)

   --- End of inner exception stack trace ---

Server stack trace:

   at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)

   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)

   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)

   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

  at MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)

   at MYOB.Huxley.Service.Proxy.Services.ProxySingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container)

   at MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISingleTouchPayrollContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container)

2019-04-16 14:46:03.2624,MYOB.Huxley.UI.Forms.Payroll.ProcessPayroll.ARLive.SelectEditEmployeesPay,Error,1,Sending pay event and showing STP declaration : System.ServiceModel.CommunicationException: An error occurred while receiving the HTTP response to http://localhost:56668/GatewayService.svc. This could be due to the service endpoint binding not using the HTTP protocol. This could also be due to an HTTP request context being aborted by the server (possibly due to the service shutting down). See server logs for more details. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host

   at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)

   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)

   --- End of inner exception stack trace ---

   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)

   at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)

   at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)

   --- End of inner exception stack trace ---

   at System.Net.HttpWebRequest.GetResponse()

   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)

   --- End of inner exception stack trace ---

Server stack trace:

   at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)

   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)

   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)

   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

   at MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)

   at MYOB.Huxley.Service.Proxy.Services.ProxySingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container)

   at MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISingleTouchPayrollContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container)

   at MYOB.Huxley.UI.Model.Context.ARLive.ProcessPayrollContext.ValidatePayrunForStp(ISingleTouchPayrollReadinessCheckFilter filter)

   at MYOB.Huxley.UI.Controllers.Payroll.ProcessPayroll.ARLive.SelectEditEmployeesPayController.SaveChangesProcessAllObjects(IEnumerable`1 filteredObjectsToSave)

   at MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.SaveChanges(IEnumerable`1 entitiesToSave)

   at MYOB.Huxley.UI.Forms.BaseForms.BaseViewBusinessObject.SaveChanges(IEnumerable`1 entitiesToSave)

   at MYOB.Huxley.UI.Forms.Payroll.ProcessPayroll.ARLive.SelectEditEmployeePayHelper.MoveNext(PageLeavingEventArgs args, Func`2 onSave)

  at MYOB.Huxley.UI.Forms.Payroll.ProcessPayroll.ARLive.SelectEditEmployeesPay.OnPageLeaving(PageLeavingEventArgs args)

2019-04-16 14:46:30.4051,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,8,This error should be handled: There was no endpoint listening at http://localhost:56668/GatewayService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

2019-04-16 14:46:32.2273,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,1,This error should be handled: There was no endpoint listening at http://localhost:56668/GatewayService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

Hi Team,

We have recently upgraded our MYOB server from 2018.4 to 2019.1. Since then, we haven't been able to work with API connecting to ConnectWise.

We talked to ConnectWise integration Guys, they suggested that API is unable to open new files.

Can you please assist us and let us know if we have done something wrong or we need to install new API?

If yes, can you please provide us latest API?

Warmly,

Rohit

I'm unable to complete a Backup of the Company File using AccountRight. I keep getting the error message - {could not find file 'C:\Users\dse0761\Documents\MYOB\MYOB04172019.zip'

The last backup carried out was 20 March 2019 and I urgently need to backup the file

Hi,

I have a same problem, recently update to 2019.1 and my client work on a company on the network library, while they are doing their things, all the sudden the session expiry message come up?

Is there a way to resolve this?

Thanks!