Hi,
I haven't used the MYOB forum before so I hope I'm posting this in the right place?
I upgraded MYOB to 2016.1 last week. I went to open my MYOB company file in 2016.1 and it prompted me to upgrade the file before using it, that's fine, that's what normally happens. However it's now about 48 hours later and the file is still upgrading, and I cannot access it at all. (Not sure if it matters, but the file is hosted in the cloud). It's not a huge file, and normally upgrading only takes an hour or so.
Here is what happens:
I try to open company file in 2016.1.
Error message comes up: "Upgrade or open? You've selected a 2015.4 company file. Do you want to upgrade the file and open in AccountRight 2016.1?"
If I choose "Yes, upgrade to 2016.1", another message comes up: "Upgrade is in progress. This company file is currently being upgraded. You can sign on once the upgrade is complete."
If I choose "No, open it in 2015.4", 2016.1 closes and 2015.4 is loaded, and this message appears: "Connection error. We're sorry, but something has interrupted AccountRight and you'll need to restart." I can then click "Try again" and it gives me the same "Upgrade is in progress" message as above ^
I called MYOB support centre yesterday but I don't think my situation was fully understood. They directed me to the HotFix tool but I can't use this because my company file is in the cloud? And I don't think it's an issue with the Microsoft update, to me it seems my file has just got "stuck" in cyberspace while trying to upgrade ???
Anyway, I'd really appreciate your help! Thank you 
Kyra