I have followed all the instructions - I've been on the phone twice to support. My staff are now unable to use the file because it's uploading from the local file to the online file (as per your instructions) it's been doing this for 1.5 hours - can someone check if this is still okay or if it needs to be cancelled. I am sick of calling and having to go through 10 minutes of auto messages before I speak with anyone.
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