We moved to your MYOB cloud version in November. We are a charity with more than 4 dozen sub-entities. Each one of our sub-entities is set up as a category in MYOB and is reliant on a monthly category balance sheet and profit and loss reporting. Unfortunately MYOB has said that there is a "bug" in their category reporting so that automated MYOB category balance sheets are erroneous. This is making it difficult for our branches who often have very tight cash-flows to manage their financial position.
We were told by MYOB help desk that there would be a 'fix" to category reporting by February. On 11 February we were told that there is no fix or reasonable work around at present.
As a charity we are lean in staff resourcing and now we find that this bug in MYOB is strangling our branches’ financial visibility and will cause a lot of time and resources in manually producing category balance sheets.
We would not have migrated to cloud if MYOB had disclosed this "bug" in its category financial reporting at the outset. I am concerned that a wonderful charity will be adversely affected by software that is not performing in its category reporting function. We request that your developers prioritise the resolution of this 'fix' and disclose on your website and to all potential purchasers of your cloud based product that this problem exists until it is resolved.