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Unable to restore from backup (account right 2017.1 (online))

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Good Evening,

I need to restore to a back up of my online company file but I am having issues. It appears to work fine to about 75% complete and then an error message pops up "Connection to the server was lost. Please check the server is on and connected to the network". Some back ground info:

  • I do not run MYOB on a server it is installed on a standalone machine
  • I have tried the restore on different machines & connections (either ethernet or WIFI) & on different modems and ISPs - same result.
  • I have turned off the modem(s) and tried again.
  • I have checked that the .myox file extention is in lower case
  • The company file is quite large (zip folder is 77MB)
  • I have just run the "speed test" where I am now (download 5.24mbps/upload 1.02mbps). The internet speeds are quicker at the other locations I have tried, but it doesn't seem to make any difference.

Is there a work around or another solution ie remove the online file and then re-upload from the file restored on the local drive?

 

Hoping you can assist as it is getting a bit desperate now!

 

Thanks

 

Jim Renard


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