Since I upgraded from AR+ v16.3 to AR+ v17.1 on 30/06/17 for the new financial year, I no longer have RDO Accrual entitlement showing on employee's payslips. It's not just happening to one employee, but to everyone who has this entitlement. This RDO Accrual entitlement is set up exactly the same as the Holiday Leave Accrual entitlement, only the Holiday Leave Accrual entitlement is showing on the payslips but the RDO Accrual entitlement is not. These are the things I've checked through already:
1. Ticked 'Print on Pay Advice'
2. Ticked 'Carry Remaining Entitlement Over to Next Year'
3. Setup >> Preferences >> Reports & Forms and ticked 'Include all YTD amounts and Entitlement Balances on Paycheque Stubs [System-wide]'
4. I have also tried un-ticking, closing down, opening MYOB and re-ticking these again to see whether that made a difference.
As far as I'm concerned, there have been no changes to the payslip or payroll categories set up between the last pay run in 2016/2017 and the first payrun in 2017/2018, except that we've upgraded our version of MYOB.
Any other ideas how I can fix this? This entitlement needs to show on payslips so that employees can keep track of the RDO's they have accrued.