Hi, I have just paid for the update from V19.5 to go to the 2017 version. I have received the email and downloaded the file however it wont install and gives me this error
0x800713ec-Asia
When I go into trouble shooting it says I need to download net framework 4.6.2 which I have and also have the 3.5 and 4.5 downloaded on my computer. It also said that I needed Windows 8.1-KB2919355-X86 AND ALSO KB2919442-X86 which I have also downloaded but when go to install give me error code 0x8007041d
Please help as this is getting too much and the online chat isnt available.
thanks Luisa