I am trying to upgrade a clients Accountright 2016.2 to 2016.3.
When I login online to 2016.2 it tells me to download the new version, which we already have.
If I go into the new version 2016.3, login online and try to access the company file it tells me they are on 2016.2 and you need to upgrade.
It I select Upgrade now, I cannot select the company file as we do not have a backup of the file.
How can we access the file to upgrade it.
The client is in receivership and the administrors require reports ASAP.